Terms & Conditions.

SALOA is the commercial name under which the service is operated by a sole proprietor established in Spain.

• Trading name: SALOA
• Country of establishment: Spain
• Place of business: Málaga, Spain (correspondence by email only)
• NIF/VAT number: ESZ3840264M
• Contact: studio@getsaloa.com
• Website: https://getsaloa.com

"Operator", "we" and "us" mean this person. SALOA is a trading name and not a separate legal entity unless and until stated otherwise on this page.

• SALOA: the software, website, application, Business OS environment and related services made available by the Operator.
• Operator: the person identified in clause 1.
• User ("you"): any person or entity accessing or using SALOA.
• Consumer: a natural person acting wholly or mainly outside their trade, business, craft or profession. Whether Spanish consumer law requires this to extend to legal persons acting without a profit-making purpose is being confirmed: scope of the consumer definition under Spanish law to be confirmed.
• Business User: a User acting for purposes relating to a trade, business, craft or profession, including sole traders and legal entities.
• Professional User: a Business User who uses SALOA output in the provision of services to their own clients.
• Company: an organisation described by a User or named by a User for analysis.
• Project: a container in SALOA holding one Company's inputs, Intelligence and Output.
• Session: one unit of paid performance, being either one Interview or one Company Analysis.
• Interview: the structured AI-led questioning of a User about a business they run or intend to start.
• Company Analysis: an analysis of a named Company carried out from publicly available information and any information the User lawfully provides.
• Intelligence: the structured reasoning, evidence records, adversarial review and confidence assessments SALOA produces.
• Output: any material generated by SALOA for a User, including decisions, briefs, roadmaps, copy, documents and Assets.
• Asset: a discrete generated deliverable, such as page copy, an email sequence, an ad set or a plan.
• External Agent: a third-party AI assistant or tool that a User authorises to connect to SALOA.
• MCP: the Model Context Protocol endpoint through which an authorised External Agent may read that User's own data.
• Third-Party Service: any service not operated by the Operator on which SALOA depends or which a User connects.
• User Content: anything a User submits, uploads, dictates, answers or otherwise provides.
• Confidential Information: non-public information disclosed by one party to the other that is identified as confidential or is evidently confidential from its nature or context.
• Personal Data: has the meaning given in Regulation (EU) 2016/679 (GDPR).

This vocabulary is used consistently across these Terms, the Privacy Policy, the Withdrawal & Refund Policy, the Data Processing Agreement, the checkout and the application interface.

SALOA is software and decision-support infrastructure. Depending on the Session type and the features enabled, SALOA may interview Users, analyse Companies, analyse publicly available information, conduct automated web research, identify patterns, generate hypotheses and recommendations, generate business Assets, estimate economic scenarios, run competitive simulations, produce predictions, organise business Intelligence, and allow authorised External Agents to read a User's own data through MCP.

SALOA does not provide regulated professional services. It is not a law firm, tax adviser, accountancy practice, investment firm, credit institution, insurance intermediary, auditor or regulated management consultancy, and it does not hold any authorisation to act as one, unless a specific regulated service is expressly offered on this website and the Operator is lawfully authorised to provide it.

SALOA is built on automated artificial-intelligence systems, including third-party large language models. You are interacting with AI, and the Output you receive is AI-generated. No human reviews, verifies, confirms or authors Output before you see it, unless a specific screen expressly states that a human did so.

Output may contain, among other things:

• errors and omissions
• outdated information
• incorrect assumptions
• inaccurate interpretations of sources
• incorrect calculations
• fabricated statements (hallucinations)
• incomplete evidence
• false positives and false negatives
• uncertain predictions

Where SALOA labels a statement, the labels have the following meaning:

• FACT: A statement SALOA treats as verified against an identified source.
• SOURCE: Material retrieved from a third party, reproduced or summarised with a reference where available.
• ASSUMPTION: A premise SALOA adopted in order to reason further. It has not been verified.
• ESTIMATE: A calculated range or figure derived from assumptions. It is not observed financial data.
• INFERENCE: A conclusion drawn from external signals. It is not confirmed internal information about any company.
• SCENARIO: A modelled possibility used for stress testing. It is not a statement that the scenario will occur.
• PREDICTION: A forward-looking statement under uncertainty. It is not a fact and not a promise of any outcome.

A prediction is not a fact. An inference is not confirmed internal information. An estimate is not observed financial data. A scenario is not a statement that an event will occur. The Operator does not warrant the completeness, accuracy, timeliness or suitability for any particular purpose of AI-generated Output, subject to clauses 25 and 31.

Unless a specific regulated service is expressly offered and lawfully authorised, Output is informational, analytical, hypothetical where so stated, and intended as decision-support material. It is not legal, tax, accounting, financial, investment, regulated management or other regulated professional advice, and it does not create any adviser-client relationship.

You remain responsible for deciding whether professional advice is required for your situation and for obtaining it.

You are responsible for:

• the accuracy and completeness of the information you submit
• the legality of the information you submit
• having the rights and, where required, the legal basis to provide that information
• reviewing Output before relying on it, particularly for material decisions
• independently verifying material claims, figures and sources
• deciding whether a recommendation is appropriate for your business
• obtaining professional advice where required
• determining whether execution of a recommendation is lawful in your market
• determining whether third-party rights are affected
• making and executing your own business decisions

SALOA does not guarantee revenue, profit, growth, customers, conversions, funding, investment return, cost savings, search rankings, market position, competitive advantage or business success. See clause 33.

The current commercial model is: €17 = one Session. A Session consists of either one Interview or one Company Analysis. Every new, independent Session requires a new €17 payment. Continuing, resuming or re-reading a Session you have already paid for does not require a further payment.

The €17 payment does not create:

• a subscription
• automatic renewal or recurring billing
• unlimited analyses
• unlimited Interviews
• unlimited Company Analyses

€17 is the price of one Session, not the price of the Business OS as a whole and not the price of the business result you may pursue with the Output. Sessions you have completed remain accessible in your account for as long as your account exists and you have not deleted them, in accordance with clause 24.

The price is stated in euro and the amount shown at checkout is the total amount charged: no separate tax line is added at checkout and no further amount is collected on top of the displayed price. Whether that amount is treated as including VAT or another indirect tax, and how it is treated for your country, depends on the Operator's tax position and your location and is being confirmed with a Spanish fiscal professional: indirect tax treatment for consumers in Spain, consumers elsewhere in the EU and business customers, and any resulting change to how the price is presented at checkout, to be confirmed. Operator NIF/VAT number: ESZ3840264M.

A Session is supplied electronically, at a distance, without simultaneous physical presence, and is performed by the Operator over a period of time using AI systems and third-party infrastructure. On that basis a Session is treated as the supply of a digital service under Directive (EU) 2019/770 as transposed in Spain in the Ley General para la Defensa de los Consumidores y Usuarios, and as a distance contract concluded by electronic means under Directive 2011/83/EU and Ley 34/2002 (LSSI-CE).

Individual downloadable files produced within a Session may separately qualify as digital content. The classification of each component, and the consequences for conformity, remedies and withdrawal, must be confirmed on legal review: classification per component requires confirmation. Nothing in this clause reduces any statutory right you have under whichever classification applies.

If you are a Consumer, you have a statutory right to withdraw from a distance contract within 14 days, without giving a reason. Because a Session normally starts immediately after payment, the following mechanism applies before performance begins.

At checkout, before payment, you must:

• state whether you are buying as a Consumer or as a Business User
• if you are a Consumer, expressly request that performance of the Session begins immediately, before the end of the 14-day withdrawal period
• acknowledge that you lose your right of withdrawal once the Session has been fully performed by the Operator
• confirm that you have been informed of your right of withdrawal and of that consequence

These declarations are recorded together with the version of these Terms, the date and time, the product purchased and the price, as described in clause 41, which also sets out how you receive that information on a durable medium.

If you withdraw after performance has started but before the Session has been fully performed, you owe an amount proportionate to what has been supplied up to the moment you informed us of the withdrawal. The method for measuring that proportion for a Session is not fixed here and no formula or percentage is asserted: method for calculating proportionate payment on partial performance to be confirmed. If the Session has been fully performed after your express request and acknowledgement, the right of withdrawal no longer applies.

The right of withdrawal does not apply to Business Users, who have no statutory cooling-off right under consumer law.

Clauses marked as applying to Business Users apply only where you act in the course of a business, craft or profession. Clauses marked as applying to Consumers apply only to natural persons acting outside their trade or profession. Where legally permissible, stronger contractual limitations apply to Business Users. B2B-only clauses are never applied to Consumers, and mandatory consumer rights always prevail.

You declare your capacity at checkout. If you declare that you are a Business User in order to obtain a business price or treatment, the Operator may rely on that declaration.

The Operator is established in Spain and directs its services to Users in Spain, in other EU/EEA countries and potentially elsewhere. These Terms do not assume that Spanish law displaces the mandatory protections of another country.

For Consumer contracts, Article 6 of Regulation (EC) 593/2008 (Rome I) applies: where the Operator directs its activities to your country of habitual residence, you keep the protection of the mandatory rules of that country's law, and any choice of Spanish law cannot deprive you of it. For Business Users, Spanish law is chosen as the governing law. See clauses 45 and 46.

For Business Users, the courts of the Operator's place of establishment in Spain have exclusive jurisdiction: competent court to be confirmed against the registered address.

For Consumers, the mandatory jurisdiction rules of Regulation (EU) 1215/2012 (Brussels Ia) apply: you may bring proceedings in the courts of your own place of domicile or in the courts of the Operator's domicile, and the Operator may sue you only in the courts of your domicile. Nothing here requires a Consumer to litigate exclusively in Spain.

SALOA may analyse existing Companies using publicly available information. In relation to any such analysis:

• the Operator does not claim access to confidential or internal information of the analysed Company, unless that information was lawfully provided by the User
• the Operator does not claim any affiliation with the analysed Company
• no endorsement, sponsorship, approval or partnership is claimed or implied
• company names, logos and trademarks remain the property of their owners and are used only for identification and commentary
• sources may be public, partial, outdated or incomplete
• market and organisational conclusions may be inferred rather than confirmed
• inferred information must not be presented, forwarded or published as confirmed internal fact
• an analysis is not an official statement of or by the analysed Company
• inclusion in an analysis is not an allegation of wrongdoing

Where company names appear in public demonstrations, examples or case studies on this website, they are used for illustration only and imply neither endorsement nor inside knowledge. If you publish or share an analysis, you are responsible for how it is presented and for compliance with applicable law on defamation, trademarks, unfair commercial practices, trade secrets and data protection.

You remain responsible for determining whether your use of Output affects third-party copyright, trademarks, database rights, confidentiality, privacy, publicity or personality rights, contractual rights, trade secrets or other protected interests.

No right to third-party content is granted merely because that content, or a reference or quotation from it, appears in an analysis.

All rights in SALOA remain with the Operator or its licensors. To the extent legally protectable, this includes the software and source code, the system architecture, the interface and design system, prompts and system instructions, the agent architecture and multi-agent adversarial workflow, methodologies and proprietary processes, database structures and schema, documentation, trademarks, logos, names and non-public technical information.

You receive a limited, non-exclusive, non-transferable, revocable right to access and use SALOA for the purposes permitted by these Terms. Nothing is assigned or licensed beyond that. The Operator does not claim contractual ownership of anything that cannot lawfully be owned, such as unprotectable ideas, facts or methods as such.

To the maximum extent permitted by law, you must not:

• access SALOA or any part of it without authorisation
• access or attempt to access another User's data
• bypass or attempt to bypass access controls, row-level security or authorisation checks
• bypass or attempt to bypass payment controls or session entitlement checks
• manipulate Sessions, credits or purchase records
• scrape, systematically extract or bulk-harvest content, prompts or Output
• reverse engineer, decompile or disassemble the software, except to the extent such acts cannot lawfully be prohibited
• circumvent technical protection measures
• replicate proprietary prompts, system instructions or workflows
• build a substantially competing replica of SALOA through systematic extraction of the service
• use malicious automation, or attempt denial-of-service or volumetric attacks
• abuse the MCP endpoint or interfere with its permissions
• conduct security probing, scanning or penetration testing without prior written authorisation
• attempt to extract secrets, credentials, keys or internal configuration
• use deliberate prompt injection to bypass security or system instructions
• use SALOA to facilitate unlawful activity or to infringe the rights of others

These restrictions apply subject to rights that law does not allow to be excluded, including permitted acts of interoperability and decompilation under Directive 2009/24/EC and Spanish copyright law, lawful acts of text and data mining where applicable, and the exercise of statutory rights.

You retain all rights in User Content you lawfully provide. The Operator receives only the limited, non-exclusive rights necessary to operate the service, namely to host, store, transmit and process User Content in order to run the requested Interview or Company Analysis, generate and store Output, maintain Projects, secure the service, detect and prevent abuse, provide support and comply with law.

The Operator does not claim ownership of your underlying business information merely because SALOA processes it. User Content is not used to train third-party or proprietary AI models, unless you are separately asked and expressly agree: model-provider training settings to be confirmed per provider.

Subject to payment for the relevant Session and to these Terms, you receive a worldwide, perpetual, non-exclusive right to use, reproduce, adapt and publish the Output generated for you for your own business purposes, including commercial use.

• the Operator retains all rights in the software, methodology, prompts, system instructions and infrastructure used to produce the Output
• Output produced from similar inputs may be similar or substantially similar for other Users; no exclusivity is granted or possible
• third-party material quoted, referenced or summarised in Output remains subject to third-party rights
• Output may contain ideas, facts or concepts that are not protectable by copyright and in which no exclusive right can exist
• the extent to which AI-generated material attracts copyright protection at all is uncertain in many jurisdictions and is not warranted

The Privacy Policy explains how Personal Data is processed and forms part of this framework. In summary:

• for account data, billing data, security logs and service improvement, the Operator acts as controller
• for Personal Data contained in User Content that a Business User submits about its own customers, staff or contacts, that Business User is the controller and the Operator acts as processor on its behalf
• for Personal Data about individuals encountered in public sources during a Company Analysis, the allocation of roles depends on who determines the purpose of that analysis. That allocation, the information duties under Article 14 GDPR towards those individuals, and the legitimate-interest assessment that would support the processing are all open: controller/processor role, Article 14 duties and the legitimate-interest assessment for individuals named in public sources to be confirmed. Until they are settled, the safeguards in clauses 13, 14, 34 and 36 apply unchanged.

Where the Operator acts as processor, the Data Processing Agreement applies and contains the provisions required by Article 28 GDPR. These Terms do not attempt to replace those requirements.

SALOA depends on third-party providers, including application hosting, database, authentication and storage, AI model providers, web research providers, payment processing, bot protection and email delivery. The current categories and named providers are listed in the Privacy Policy and the Data Processing Agreement.

It is not claimed that third parties never receive or process User Content: AI providers and research providers necessarily do so in order to perform the service.

Some providers may process Personal Data outside the EEA. Where that occurs, the transfer relies on an adequacy decision, on Standard Contractual Clauses with supplementary measures where required, or on another lawful mechanism, as set out in the Privacy Policy. The Operator does not promise EU-only processing, local-only processing or zero third-party processing.

The Operator will treat User Content and other Confidential Information you disclose as confidential, will not disclose it to third parties other than the providers described in clause 20 and persons bound by confidentiality obligations, and will use it only for the purposes described in these Terms. You will treat non-public information about SALOA, including prompts, system instructions and non-public technical information, as confidential.

Confidentiality does not apply to information that:

• is already public
• becomes public without breach of these Terms
• was already lawfully known to the receiving party
• is lawfully received from another source without a duty of confidence
• is independently developed without use of the Confidential Information
• must be disclosed by law, by a court or by a competent authority, in which case the disclosing party is informed where lawfully possible

The Operator may also disclose the minimum information necessary to investigate a security incident, to prevent fraud or abuse, or to defend a legal claim.

The Operator applies technical and organisational measures appropriate to the service and the risk. These currently include authenticated access, tenant isolation enforced in the database, server-side authorisation for all privileged operations, managed secret storage, encrypted transport, rate limiting, security monitoring, audit logging of security-relevant events, isolation of untrusted text before it reaches AI models, and server-side payment integrity checks.

Implementation details are not published, because publishing them would assist attackers. No system is completely secure, and absolute security is not promised. Confirmed personal data breaches are notified in accordance with Articles 33 and 34 GDPR.

You can delete individual Projects and request deletion of your account data using the controls in your account. Deletion removes the data from the active production database.

Backup copies may persist for a limited period according to the retention cycle of the database provider. Backup-only data is not used for ordinary operations and is overwritten on expiry of that cycle: backup retention window to be confirmed with the provider.

Some records must be retained after deletion where law requires it, in particular invoicing and tax records, and records needed to establish, exercise or defend legal claims or to evidence contract formation and consent. Retention periods are set out in the Privacy Policy: statutory retention periods to be confirmed. It is not claimed that everything is permanently and immediately erased.

SALOA is provided on a reasonable-efforts availability basis. Zero downtime, uninterrupted availability, permanent availability of third-party AI models or research services, and permanent compatibility with third-party software are not guaranteed. No service level agreement applies unless separately agreed in writing.

For Consumers, statutory conformity obligations for digital services apply, including the obligation to supply a service that conforms to the contract, to supply necessary updates and to provide statutory remedies where it does not conform. Those rights are not limited by this clause.

If a provider changes its API, pricing, availability, functionality, limits or compatibility, or withdraws a model, SALOA may be affected and features may change or become temporarily unavailable. To the extent legally permitted, the Operator is not liable for failures caused wholly by a third party and outside the Operator's reasonable control.

This clause does not relieve the Operator of obligations that remain with it by law, including consumer conformity obligations and responsibility for its own choice and configuration of providers.

You must not overload the service, bypass rate limits, abuse AI or research resources, perform unauthorised extraction, generate malicious traffic, intentionally cause excessive third-party API costs, or use prohibited automation. The Operator applies technical limits and, where legally permitted, may restrict or suspend abusive use. Any restriction must be proportionate and must respect mandatory consumer rights, including the right to receive a Session that has been paid for or an appropriate refund.

You must not intentionally bypass system instructions, extract secrets, access protected data, manipulate another User's context, defeat security controls, exploit external research infrastructure, interfere with MCP permissions or circumvent payment controls. The Operator may block, investigate and report malicious activity as legally permitted, and may preserve relevant logs for that purpose.

The Operator may suspend or terminate access where legally permitted in cases of fraud, unlawful use, material breach, security threats, payment abuse, attacks on data access, payment bypass, service attacks or repeated abusive use.

Except where immediate action is necessary to protect the service, other Users or third parties, or where law requires otherwise, the Operator gives notice with reasons and, where the breach is capable of remedy, a reasonable opportunity to remedy it. For Consumers, statutory termination, price-reduction and refund remedies are preserved, and a Session already paid for and not performed will be performed or refunded.

You may stop using SALOA at any time and delete your data as described in clause 24. There is nothing to cancel, because there is no subscription.

All Users. To the extent legally permitted, the Operator is not liable for indirect or consequential loss, lost profits, lost revenue, lost opportunities, lost anticipated savings, business interruption, reputational loss, loss or corruption of data caused by third parties, losses resulting from your own decisions, or losses resulting from reliance on AI-generated Output without the verification described in clause 6.

Business Users. Where legally permissible, the Operator's total aggregate liability arising out of or in connection with a Session is limited to the amount actually paid for that Session, being €17, and its total aggregate liability under the contract as a whole is limited to the total amounts paid by that Business User in the twelve months preceding the event giving rise to liability.

This cap does not apply, and no cap applies, where the limitation is not legally enforceable, including in the cases listed in clause 31. It is therefore not claimed that the €17 cap applies regardless of circumstances.

Consumers. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under mandatory consumer law, and no cap is imposed on statutory conformity remedies, price reduction, termination or refund rights, or on non-excludable statutory liability. Where liability is limited for Consumers, it is limited only to the extent Spanish and other applicable mandatory law permits.

Nothing in these Terms excludes or limits liability that applicable law prohibits from being excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, wilful misconduct, gross negligence where applicable, liability under mandatory consumer law and the statutory obligations applicable to digital services, product liability where applicable, and any other non-excludable liability.

This clause applies only to Business Users. You will indemnify the Operator against third-party claims, and against the reasonable legal costs and damages awarded or settled, to the extent they arise from unlawful User Content, infringement of third-party rights by your User Content or by your use or publication of Output, unlawful use of SALOA, violation of applicable law, or material breach of these Terms.

The indemnity is proportionate to your responsibility, does not apply to the extent the claim results from the Operator's own breach or unlawful act, and is subject to the Operator notifying you promptly, allowing you to participate in the defence and not settling without your consent where reasonable. This indemnity does not apply to Consumers. Its enforceability and exact scope under Spanish law, including the recovery of legal costs, are being confirmed: enforceability and scope of the B2B indemnity to be confirmed.

The Operator does not guarantee commercial success, profit, revenue, growth, customers, funding, search rankings, conversions, investment return, competitor behaviour, cost savings or successful implementation. Examples, benchmarks, simulations and scenarios shown in the product or in marketing are illustrative, unless a specific figure is expressly supported by identified verified data at the point where it is shown.

In a Company Analysis, SALOA identifies sources where available, separates facts from inference, separates predictions from facts, and marks what is unknown. Public data may be incomplete or outdated. No confidential or internal access is claimed or implied, no endorsement is implied, and speculation is not presented as established internal fact.

This clause operates together with clauses 13, 14 and 22 and with applicable law on defamation, trademarks, privacy, intellectual property, trade secrets and unfair commercial practices. It is not claimed that these Terms prevent third-party claims; they allocate responsibility between you and the Operator.

You are informed that you are interacting with an AI system and that Output is AI-generated. In the interface, SALOA shows the evidence a conclusion rests on, its confidence level and evidence strength, the provenance chain behind it, and what remains unknown or unresolved, and the generated text itself states whether a statement is a fact, a source paraphrase, an assumption, a scenario or a prediction, using the vocabulary in clause 4. There is currently no separate interface badge that labels the screen as AI-generated; the disclosure is made in this document, in the pre-contractual information and through the uncertainty shown alongside every conclusion.

The Operator intends this framework to be consistent with the transparency obligations of Regulation (EU) 2024/1689 (AI Act), including obligations applicable from 2 August 2026. The Operator's exact role and obligations under that Regulation, including whether it acts as a provider, deployer or both for each component, require confirmation on legal review: AI Act role allocation to be confirmed. Human verification, human authorship, human review and factual confirmation are not claimed anywhere unless they actually occurred.

Where SALOA displays sources, it identifies the source where available and preserves source and date information where technically possible. Third-party sources may change, move or disappear, and public information may be incomplete. Source material is presented separately from SALOA's own analysis. A public source is not represented as proof of an internal fact unless the evidence actually supports that conclusion.

Features marked as experimental, preview or beta may change, be withdrawn, be incomplete or carry more uncertainty than the rest of the service. Such a label does not remove any statutory right, and it does not apply to the core Session you paid for.

SALOA evolves: features may be added, removed, modified, deprecated or replaced. Where a change materially and negatively affects your access to or use of a digital service you have paid for, and where law requires it, you will be informed in advance on a durable medium and may terminate free of charge or receive the remedies the law provides.

These Terms may be updated. The current version is always published on this page with its version number and effective date. Changes do not apply retroactively to a Session already purchased; the version accepted at checkout governs that Session. The primary mechanism is express acceptance: checkout records the version you accept for every purchase, so a new version applies to a Session only once you have accepted it there. Continued use of the interface between purchases does not replace that acceptance. What additional notice, if any, consumer law requires before a new version takes effect is being confirmed: required consumer notice and re-acceptance mechanism for new versions to be confirmed.

If you voluntarily send non-confidential feedback, suggestions or bug reports, the Operator may use them to improve the service without obligation or payment. Confidential User Content is not converted into feedback, and no rights over your confidential business information are acquired through this clause.

The Operator will not publicly use your name, logo, confidential information, testimonial, case study or business data without your prior permission or another valid legal basis. Customer Intelligence is never published automatically. Aggregated, anonymised statistics that cannot be attributed to you may be used.

The contract is concluded electronically. Before payment you are shown the identity of the Operator, the main characteristics of the Session, the price, the payment method, how performance begins, and your withdrawal rights and their consequence. The contract is formed when payment is confirmed by the payment provider.

The system records, at the moment of purchase:

• the version of these Terms and of the connected policies that were in force and accepted
• the date and time of acceptance
• the price and currency
• the product and Session type purchased
• the declared capacity (Consumer or Business User)
• the express request for immediate performance and the withdrawal acknowledgement, where applicable
• the confirmation sent to the customer

The payment provider issues the payment receipt. A confirmation of the contract on a durable medium, repeating the information above together with the recorded declarations, the applicable document versions, the model withdrawal form and links to the contractual documents, is sent by email; email sending for the Operator's domain is being activated for this purpose: outbound email delivery still to be activated; until it is, the confirmation is provided by email on request to the address in clause 1, and the recorded declarations remain available in your account. These records are retained as evidence of contract formation in accordance with clause 24 and Ley 34/2002.

Before you are bound, the checkout and this page make available the identity and contact details of the Operator, the main characteristics of the service, the total price and whether taxes apply, the means of payment, how and when performance takes place, the absence of a minimum duration or subscription, how the contract ends, the right of withdrawal and its exceptions, the digital functionality of the service including its AI nature and its dependence on an internet connection and third-party providers, relevant compatibility and interoperability information, and the complaint channel in clause 44. The precise list required depends on whether you contract as a Consumer or a Business User.

If you are a Consumer, you keep all statutory rights concerning conformity of digital services, necessary updates, remedies for lack of conformity including bringing the service into conformity, proportionate price reduction and termination with refund, and the rules that apply when the Operator modifies the digital service. No disclaimer in these Terms overrides those rights; where a clause would conflict with them, the statutory rule applies.

Send complaints to studio@getsaloa.com with your order reference, the email used at checkout and a description of the problem. Complaints are acknowledged and answered within a reasonable time, and in any event within one month where consumer law requires it.

Consumers may also contact the consumer protection authorities of their own country and, in Spain, the competent consumer authority of the Operator's autonomous community. Whether the Operator is bound by, or adheres to, any out-of-court dispute resolution or arbitration scheme requires confirmation: applicable ADR body to be confirmed. No reference is made to the former EU Online Dispute Resolution platform, which is no longer operational.

For Business Users, these Terms and any dispute arising out of them are governed by Spanish law, excluding the United Nations Convention on Contracts for the International Sale of Goods.

For Consumers, Spanish law applies, but this choice does not deprive you of the protection of the mandatory provisions of the law of your country of habitual residence where Article 6 Rome I so provides. Spanish law is not asserted to override mandatory consumer protection elsewhere in the EU/EEA.

For Business Users: exclusive jurisdiction of the competent courts at the Operator's place of establishment in Spain (to be confirmed). For Consumers: the mandatory rules described in clause 12 apply, and no exclusive Spanish forum is imposed.

Neither party is in breach for failure or delay caused by events outside its reasonable control, including major infrastructure or cloud outages, widespread internet failures, failures of essential providers, cyber incidents occurring despite appropriate safeguards, natural disasters, epidemics, acts of government, war or civil disorder. The affected party informs the other without undue delay and mitigates the effects.

Force majeure does not remove a Consumer's right to a refund for a Session that ultimately cannot be performed, and is not used to avoid mandatory obligations.

If a provision is held invalid or unenforceable, it is limited or removed to the minimum extent necessary and the remaining provisions stay in force to the extent permitted by law.

Failure or delay in enforcing a right does not by itself constitute a waiver of that right, subject to applicable law and to any statutory limitation period.

You may not assign or transfer your rights or obligations without the Operator's prior written consent. The Operator may transfer its contractual position, in whole or in part, in connection with a merger, acquisition, restructuring, incorporation of a company, sale of assets or corporate reorganisation, provided the transfer does not reduce your rights. Consumers will be informed of such a transfer and keep any mandatory right to terminate that applicable law provides.

The contractual framework consists of these Terms, the Privacy Policy including its information on cookies and similar technologies, the Withdrawal & Refund Policy, the Data Processing Agreement where applicable, and the specific order information shown at checkout. If they conflict, the following order applies:

• Mandatory statutory rights (always prevail)
• Specific order / checkout terms shown at the time of purchase
• Data Processing Agreement (for processing carried out on the customer's behalf)
• Terms & Conditions
• Withdrawal & Refund Policy
• Privacy Policy, including its information on cookies and similar technologies

For Consumers, no clause excludes liability for pre-contractual statements made to you, and mandatory statutory rights always prevail.

These Terms are published in English. Where SALOA offers the contractual documentation in another language, that translation is provided for information and is intended to be materially accurate. To the extent legally permissible for Business Users, the English version prevails in case of discrepancy. For Consumers, the version in the language in which the contract was concluded and the mandatory information rights of your own jurisdiction prevail. Language selection is never used to deprive a Consumer of mandatory information.

Languages currently offered: set of contractual languages to be confirmed.

Each version of these Terms carries a version number, an effective date and a last-updated date, shown at the top of this page. The version you accepted at checkout is recorded with your purchase and governs that Session. Each version published from version 2.4 onwards is retained by the Operator and a copy of the version that governed your purchase can be requested at studio@getsaloa.com.

These Terms, the Privacy Policy, the Withdrawal & Refund Policy and the Data Processing Agreement are written to reflect the product, infrastructure and commercial model as they actually are, and they are reviewed periodically and whenever the product, a provider or the law changes. Where a fact still depends on confirmation from a provider or from legal review, it is marked as such in the text instead of being asserted.

No claim is made that SALOA is fully protected, lawsuit-proof, unhackable or legally risk-free.